Support Tracker

This guide provides step-by-step instructions for using the Support Tracker to post questions and requests regarding AlumniMagnet.

This is a really good place to post questions and requests about the website.
- This is the fastest way to get assistance from staff regarding the website.
- If something is beyond my abilities (i.e., a bug with the website), our webhosts AlumniMagnet can also jump in on this thread.
Create a new topic, similar to structuring an email.
Select the inquiry type for the questions.
Select the urgency.
- FYI (no action needed) is for basic questions or notices that do not require an immediate response from Alumni Relations Staff.
- Critical (Material Operations Affected) should only be used if the site is not functioning. This goes to our development team at AlumniMagnet.
- A benefit of this tool is you can upload screenshots or documents directly to the conversation.